The Requests page is where you actually talk to your agents. It's in the top navigation, right next to Home. Everything you've ever asked an agent ends up here, so you can come back later, pick up where you left off, or share a result with a teammate.
Starting a conversation
Open the Requests page and you can do any of these:
- Type a question into the message box at the bottom to start a fresh conversation.
- Click any item in the sidebar to keep going on something you started earlier.
- Flip the My Tickets toggle to hide everyone else's conversations and see only yours.
- Once you have more than five conversations, a search box shows up. It looks at titles and the messages inside, so you can find that thing you asked last week.
You don't have to save anything. Every conversation is kept automatically.
What you see in the chat
The page splits into three parts. Once you know what's where, the rest is pretty intuitive.
The list on the left
This is every conversation you have access to, newest at the top. For each one you'll see:
- The title. The agent picks one based on your first message, but you can rename it whenever you want.
- A green dot if the agent is still working on something in that conversation.
- A small icon that tells you where the conversation came from: means it started in the web app, means it started in Slack.
The messages in the middle
This is the actual back and forth. You'll see four kinds of things show up:
- Your messages, with your avatar next to them.
- The agent's replies. Plain text with code blocks, tables, and links mixed in where they help.
- Tool cards. These show what the agent is doing in real time: running a query, drawing a chart, sending an email.
- Thinking steps. Click to expand and see how the agent worked through the problem before answering.
The message box at the bottom
Type your next question and hit Enter. The agent starts right away and you'll see the reply stream in word by word.
Tool cards
Any time the agent reaches for a tool, a small card pops into the chat showing what it just did. Nothing is hidden. A few of the cards are special and have their own look. Everything else (creating or querying a metrics view, searching the knowledge base, reading and editing memory or skill files, recipient lookups, and so on) falls back to a generic wrench-icon card that shows the call inputs and the result.
Conversations as tickets
Every conversation is also a ticket under the hood. That's why each one carries a few extra fields, the same way a help desk ticket would. It's the trick that lets you keep web chats, Slack threads, and scheduled runs in one place without things getting tangled.
Conversation status
Every conversation is either Open or Closed. New ones start out Open and stay that way until you decide you're done with them. Flip them to Closed to clear them out of your active list. You can always reopen one later if something new comes up.
There's still something happening here, or it's parked waiting for someone to act.
You're done with the conversation. It's still readable, and you can flip it back to Open whenever.
Chat stats
Right under the conversation title you'll see a small strip with the cost and usage so far. It's a quick way to keep an eye on what an agent is spending without leaving the conversation.
You'll find:
- Cost so far for this conversation, in dollars.
- Tokens in / out for the LLM calls.
- Runs, which is how many times the agent went and did some work in this conversation.
- Model used for the most recent run.
Working with conversations
Once a conversation is going, you've got a few things you can do with it:
- Delete it. There's a confirmation step so you can't blow one away by mistake.
- Edit your messages. Change what you wrote and the agent picks up from that point and answers again.
- Share a single message. Grab a link to a specific message and send it to a teammate.