Frequently Asked Questions


What does PushMetrics do?

PushMetrics is a data activation & distribution platform designed to provide full control and flexibility in delivering data, reports, and messages to internal and external stakeholders.

How is PushMetrics different?

PushMetrics believes that the delivery and distribution of data insights should be a priority, not an afterthought. While many BI tools focus on self-serve dashboards, PushMetrics emphasizes tailored data delivery workflows to ensure the right data reaches the right audience efficiently. While no-code solutions offer simplicity but limited flexibility, and data engineering tools offer flexibility but are complex, PushMetrics aims to provide a balance: accommodating specific workflow needs with ease and without the complications of coding.

How does PushMetrics integrate with other platforms?

PushMetrics comes with ready-to-use integrations to a variety of data sources and delivery channels. You can connect to your data in any SQL database, Google Sheets, or BI Tools like Tableau. You can deliver to any channel, be it Email, Slack, MS Teams, Cloud Storage like GDrive or S3 or FTP servers. On top of that, PushMetrics allows you to send and receive data via any tool that has a REST API. For a comprehensive list of compatible databases and solutions, please consult our documentation.

How long has PushMetrics been around?

PushMetrics has been serving clients since 2017, establishing itself as a trusted data automation solution for hundreds of organizations worldwide.

Pricing, Plans & Payment

Is there a trial period?

Yes, we offer a 14-day free trial for all plans. During that time, you can try out all features and build as many workflows as you want in order to help you assess the value PushMetrics can bring to your operations. In case you need more time, just let us know and we'll be happy to extend your trial.

How much does PushMetrics cost?

We have different packages tailored for different needs. We offer a Starter plan for individuals and small teams just getting started. This is perfect for internal distribution use cases. If you are looking for more advanced use cases, e.g., for scalable, customer-facing reports, our Professional plan is probably the best way to start. The price for both the Starter and the Professional plan depends on the number of tasks you need in a month. And even if you have very unique distribution automation requirements, we also got you covered. For specific pricing details, please refer to our pricing page or contact our sales team. https://pushmetrics.io/pricing/

What are tasks?

Every action in a workflow that moves data is counted as a task - e.g. executing a SQL query, sending an email message, or making an API call to a third-party service. For example, if you have a workflow that executes a SQL query and then sends the result as a Slack message, that would count as two tasks. Only successful executions are counted. It does not matter if a task is executed manually or via a schedule.

How many tasks do I need?

The number of tasks you need depends on the number and complexity of workflows you have and how frequently those will be run. For example, with 10,000 tasks per month, you could run about 6 workflows every hour, that each execute a SQL query and then send the result in a Slack message. Or you can run a more complex mail-merge workflow that sends a personalized attachment to about 150 individual recipients every day. Don't worry, as you reach 80% of your threshold for the month, we'll notify you via email so you're aware of your usage. Our team is also available to work with you and ensure you're on the right task tier for your use case. Just get in touch with us

What happens if I run out of tasks?

We will email you when you reach 80% of your task limit and again when you reach your task limit. Once you've maxed out your limit, workflows will stop running until you upgrade to a higher tier or your monthly task quota renews.

Should I get the Starter or Professional plan?

The Starter plan is great for individuals and small teams that want to automate their workflows and share them with their team. The Professional plan is great for larger teams that want to automate more workflows and need more advanced features like white-label emails, webhooks, and self-hosted data-storage. Especially if you want to use PushMetrics to build data products for your customers, the Professional plan is the right choice.

Can I change my plan later?

Yes, you can upgrade or downgrade your plan at any time. If you upgrade, you will be charged a prorated amount for the remainder of the billing cycle. If you downgrade, you will be credited on your next invoice.

Can I pay via invoice or wire transfer?

Yes, we offer annual invoicing and wire transfer payments for customers on Enterprise plans.

Do you offer discounts for PushMetrics?

Yes, we offer discounts if you pay annually. In addition, we may also arrange discounts for long-term commitments and larger teams. Contact our sales team for more details.

What if I no longer need PushMetrics?

You can cancel your subscription at any time. If you cancel your subscription, you will not be charged again and your workflows will be paused at the end of your billing cycle. You can also delete your account at any time.

What cost savings can I expect using PushMetrics?

Manually distributing identical reports to multiple people within an organization is not only time-intensive but also involves tedious work. Automating these reports significantly reduces both time and effort, a benefit that is particularly meaningful for smaller data teams. But cost savings are not the only benefit our customers continue to derive from PushMetrics. While it helps to free up scarce analyst resources by automating metrics distribution, the real benefits are derived from becoming a truly data-driven organization at scale.


How easy is it to set up PushMetrics?

You can sign up on our website and follow the step-by-step setup guide to start using PushMetrics. But we promise: the setup will be a breeze, and our team is available to help you get started anytime. Setting up your first workflow with PushMetrics is quick and easy. Start by choosing from one of our pre-built templates designed for various use cases. These templates are plug-and-play, making your workflow setup hassle-free. If you have specific needs, you can also customize the template (e.g., adjusting filter conditions, and tailoring the messages). Or built your own workflow from scratch using our intuitive low-code notebooks.

What are notebooks and schedules?

Notebooks are where you build your workflows. They contain the tasks and logic that you want to execute. You can create as many notebooks as you want and share them with your team. If you want to run your workflows automatically at a specific time and on a recurring basis, you can create a schedule for a notebook. You can create as many schedules as you want.

What skills do I need to build workflows in PushMetrics?

You don't need any coding skills to build workflows in PushMetrics. Our pre-built templates make it easy to get started.

If you want to build advanced workflows from scratch, you can build workflows using our low-code editor and a simple templating language called Jinja.

If you are familiar with SQL, you can also use SQL queries in your workflows.

We also have free courses and tutorials to learn SQL and to learn Jinja templating to help you get started.


Can you help me set up and run my workflows?

Yes, we offer onboarding packages, where we set up your initial workflows and train your team, as well as a concierge service where we build and run your workflows for you on an ongoing basis. Please contact us to discuss your specific requirements.


How often is PushMetrics updated?

PushMetrics receives regular updates, ensuring compatibility with the latest technologies and user needs.

Can I run PushMetrics on-premises or in my own virtual private cloud?

Yes. We can make PushMetrics available as an on-premise deployment or provision it in a VPC at major cloud providers as part of an Enterprise Plan purchase. Please contact us to discuss your requirements.

How well does PushMetrics adjust to new data trends or platforms?

The PushMetrics platform is very extensible and adaptable. We constantly update and improve to make sure we support a broad number of technologies and use cases. Got something you think we should consider? Simply get in touch with us.

What types of data can be used with PushMetrics?

As PushMetrics connects directly to your database or tools, you can use it with any kind of data - just like you can insert all kinds of data into a spreadsheet.

Can I customize PushMetrics workflows?

Absolutely! PushMetrics is designed for customization, allowing users to tailor workflows to their specific needs. Our template gallery covers most common workflows, but if you want further customization or built a workflow from scratch, you can do so.

How does PushMetrics deliver data to channels such as Email or Slack?

PushMetrics utilizes pre-configured integrations to push data seamlessly to channels like email or Slack. Using our pre-built templates, all you have to do is tell us what you want to send to whom or where, and at what frequency. We will take care of the rest.

Are there any data limits in PushMetrics?

Specific data limits depend on the chosen plan. We measure them in tasks per month. Please refer to our pricing page for detailed information. https://pushmetrics.io/pricing/

In which formats can I export data using PushMetrics?

PushMetrics supports various file formats and message channels to deliver data. For example, you can send SQL results via CSV, XLSX, or use the data directly in the message text. Depending on the integration, we also support other formats - e.g., for Tableau, we support CSV, XLSX, PowerPoint, and PDF.

How can I use API imports with PushMetrics?

PushMetrics comes with many pre-configured integrations making the setup plug-n-play. In case you want to send or retrieve data from a tool we don't support yet, you can easily configure a REST-API call to any API endpoint using all common authentication methods and request types.

Can I automate reports using PushMetrics?

Yes, this is what PushMetrics was designed for at its core. Our solution offers strong report automation features, ensuring timely data insights for decision makers when and where they need it.

Does PushMetrics send notifications?

Yes, users can set up custom notifications for various actions and updates within PushMetrics.

Can multiple users collaborate on PushMetrics?

Definitely! PushMetrics supports multi-user collaboration, with features for team workflows and data sharing.

Customer Support

What support does PushMetrics provide?

We offer comprehensive customer support, including documentation, webinars, tutorials, and a dedicated support team ready to assist.

How does PushMetrics handle issues or bugs?

We have a dedicated support and development team that promptly addresses and resolves any issues or bugs reported. If you find a bug, please report it to support@pushmetrics.io.

Can I request new features for PushMetrics?

Of course!

We value user feedback and actively consider feature requests for our roadmap.

Simply reach out to us chat or support@pushmetrics.io .

Are there any known issues with PushMetrics right now?

For current issues or updates, please refer to our status page (https://status.pushmetrics.io/) or contact us support@pushmetrics.io


How secure is PushMetrics? Do you ensure data privacy?

PushMetrics prioritizes data security by incorporating robust features, adhering to top-tier data protection standards, complying with global data privacy regulations, and employing advanced encryption techniques to ensure data confidentiality.

For more details, check our security policy and our Privacy Policy.

How does PushMetrics comply with GDPR?

We follow GDPR rules, so our EU users' data is well-protected.

For more details, check our DPA and Privacy Policy.

What happens to my data if I stop using PushMetrics?

Your data's security and integrity are paramount.

If you decide to stop using PushMetrics, all your workflows and data will be securely deleted as per our data retention policy. But rest assured, this will not affect your source data in any way.

For more details, check our DPA and Privacy Policy.


Does PushMetrics have partnership opportunities or integrations?

Yes! We're always open to collaboration and integration opportunities. Interested partners can reach out to our business development team for discussions.

What if I have additional questions?

We're happy to answer any questions you have. Just contact us via chat or support@pushmetrics.io, and we'll get back to you as soon as possible.

Start sending data-driven messages today

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