FAQ

Frequently Asked Questions

General

What does PushMetrics do?

PushMetrics is an insights activation & distribution platform designed to provide full control and flexibility in delivering data, reports, and messages to internal and external stakeholders.

How is PushMetrics different?

PushMetrics believes that the delivery and distribution of data insights should be a priority, not an afterthought. While many BI tools focus on self-serve dashboards, PushMetrics emphasizes tailored data delivery workflows to ensure the right data reaches the right audience efficiently. While no-code solutions offer simplicity but limited flexibility, and data engineering tools offer flexibility but are complex, PushMetrics aims to provide a balance: accommodating specific workflow needs with ease and without the complications of coding.

How does PushMetrics integrate with other platforms?

PushMetrics comes with ready-to-use integrations to a variety of data sources and delivery channels. You can connect to your data in any SQL database, Google Sheets, or BI Tools like Tableau. You can deliver to any channel, be it Email, Slack, MS Teams, Cloud Storage like GDrive or S3 or FTP servers. On top of that, PushMetrics allows you to send and receive data via any tool that has a REST API.

How long has PushMetrics been around?

PushMetrics has been serving clients since 2017, establishing itself as a trusted data automation solution for hundreds of organizations worldwide.

Pricing, Plans & Payment

Is there a trial period?

Yes, we offer a 14-day free trial for all plans. During that time, you can try out all features and build as many workflows as you want in order to help you assess the value PushMetrics can bring to your operations. In case you need more time, just let us know and we'll be happy to extend your trial.

What are messages?

Every distribution of data via Slack, Email or File Upload counts as a message - e.g. executing a report that sends the same email to a number of recipients counts as one message. In a personalized report, every unique message counts separate. Only successful executions are counted. It does not matter if a message is executed manually or via a schedule.

How many messages do I need?

The number of messages you need depends on the number and complexity of workflows you have and how frequently those will be run. For example, with 5,000 tasks per month, you could run about 6 reports every hour, that each send some data in a Slack message. Or you can run a more complex mail-merge report that sends a personalized attachment to about 150 individual recipients every day. Don't worry, as you reach 80% of your threshold for the month, we'll notify you via email so you're aware of your usage. Our team is also available to work with you and ensure you're on the right task tier for your use case. Just get in touch with us

What happens if I run out of messages?

We will email you when you reach 80% of your limit and again when you reach your limit. Once you've maxed out your limit, workflows will stop running until you upgrade to a higher tier or your monthly task quota renews.

Should I get the Team or Professional plan?

The Team plan is great for small teams that want to automate their workflows and share them within their team. The Professional plan is great for larger teams that want to automate more workflows and need more advanced features like white-label emails. Especially if you want to use PushMetrics to build data products for your customers, the Professional plan is the right choice.

Can I change my plan later?

Yes, you can upgrade or downgrade your plan at any time. If you upgrade, you will be charged a prorated amount for the remainder of the billing cycle. If you downgrade, you will be credited on your next invoice.

Can I pay via invoice or wire transfer?

Yes, we offer annual invoicing and wire transfer payments for customers on Professional plans.

Do you offer discounts for PushMetrics?

Yes, we offer discounts if you pay annually. In addition, we may also arrange discounts for long-term commitments and larger teams. Contact our sales team for more details.

What if I no longer need PushMetrics?

You can cancel your subscription at any time. If you cancel your subscription, you will not be charged again and your workflows will be paused at the end of your billing cycle. You can also delete your account at any time.

What cost savings can I expect using PushMetrics?

Manually distributing identical reports to multiple people within an organization is not only time-intensive but also involves tedious work. Automating these reports significantly reduces both time and effort, a benefit that is particularly meaningful for smaller data teams. But cost savings are not the only benefit our customers continue to derive from PushMetrics. While it helps to free up scarce analyst resources by automating metrics distribution, the real benefits are derived from becoming a truly data-driven organization at scale.

Setup

How easy is it to set up PushMetrics?

You can sign up on our website and follow the step-by-step setup guide to start using PushMetrics. But we promise: the setup will be a breeze, and our team is available to help you get started anytime. Setting up your first report with PushMetrics is quick and easy.

What skills do I need to build workflows in PushMetrics?

You don't need any coding skills to build reports in PushMetrics.

If you want to build advanced workflows from scratch, you can build workflows using our low-code editor and a simple templating language called Jinja.

If you are familiar with SQL, you can also use SQL queries in your workflows.

We also have free courses and tutorials to learn SQL and to learn Jinja templating to help you get started.

Links:
https://pushmetrics.io/learn/sql/
https://pushmetrics.io/learn/jinja/

Can you help me set up and run my workflows?

Yes, we offer onboarding packages, where we set up your initial workflows and train your team, as well as a concierge service where we build and run your workflows for you on an ongoing basis. Please contact us to discuss your specific requirements.

Product

Can I run PushMetrics on-premises or in my own virtual private cloud?

Yes. We can make PushMetrics available as an on-premise deployment or provision it in a VPC at major cloud providers as part of an Enterprise Plan purchase. Please contact us to discuss your requirements.

In which formats can I export data using PushMetrics?

PushMetrics supports various file formats and message channels to deliver data. For example, you can send SQL results via CSV, XLSX, or use the data directly in the message text. Depending on the integration, we also support other formats - e.g., for Tableau, we support CSV, XLSX, PowerPoint, and PDF.

Can I automate reports using PushMetrics?

Yes, this is what PushMetrics was designed for at its core. Our solution offers strong report automation features, ensuring timely data insights for decision makers when and where they need it.

Does PushMetrics send notifications?

Yes, users can set up custom notifications for various actions and updates within PushMetrics.

Can multiple users collaborate on PushMetrics?

Definitely! PushMetrics supports multi-user collaboration, with features for team workflows and data sharing.

Customer Support

What support does PushMetrics provide?

We offer comprehensive customer support, including documentation, webinars, tutorials, and a dedicated support team ready to assist.

How does PushMetrics handle issues or bugs?

We have a dedicated support and development team that promptly addresses and resolves any issues or bugs reported. If you find a bug, please report it to support@pushmetrics.io.

Can I request new features for PushMetrics?

Of course!

We value user feedback and actively consider feature requests for our roadmap.

Simply reach out to us chat or support@pushmetrics.io .

Are there any known issues with PushMetrics right now?

For current issues or updates, please refer to our status page (https://status.pushmetrics.io/) or contact us support@pushmetrics.io

Security

How secure is PushMetrics? Do you ensure data privacy?

PushMetrics prioritizes data security by incorporating robust features, adhering to top-tier data protection standards, complying with global data privacy regulations, and employing advanced encryption techniques to ensure data confidentiality.

For more details, check our security policy and our Privacy Policy.

How does PushMetrics comply with GDPR?

We follow GDPR rules, so our EU users' data is well-protected.

For more details, check our DPA and Privacy Policy.

What happens to my data if I stop using PushMetrics?

Your data's security and integrity are paramount.

If you decide to stop using PushMetrics, all your workflows and data will be securely deleted as per our data retention policy. But rest assured, this will not affect your source data in any way.

For more details, check our DPA and Privacy Policy.

What if I have additional questions?

We're happy to answer any questions you have. Just contact us via chat or support@pushmetrics.io, and we'll get back to you as soon as possible.

Start sending data-driven messages today

Sign up and start using PushMetrics for free.
Or schedule a demo and discuss your use case.